Purpose
Use the Profile Report to:- Support KYC/AML investigations
- Review a user’s historical behaviour prior to case resolution
- Assess customer trustworthiness when approving high-risk actions
- Aid compliance documentation for regulators or external auditors
- Provide dispute support with concrete evidence trails
Report Content
Profile Reports include the following sections:1. Profile Summary
- Profile ID
- Account creation and last updated timestamps
- Current risk level and score
- Total cases and open cases
- Total number of tracked events
2. Customer Identity Details
- Full legal name
- Email address
- Mobile number
- Nationality
- Account status
- Identity verification results
- Confidence level metrics
3. Profile Stability Indicators
Signals indicating recent identity or credential volatility:- Name changes (rolling 90 days)
- Phone number changes (rolling 90 days)
4. Financial Behaviour Summary
- Lifetime transaction count + value
- Rolling 30-day transaction behaviour
- Primary channels and touchpoints
- Top counterparties
5. Loan Activity (Where Applicable)
- Active loan count and balance
- Defaulted loans
- Recurring risk across lenders/brokers
6. Key Risk Indicators & Flags
Highlights risky behavioural trends such as:- Device risk signals
- High login velocity
- Short password reset intervals
- Rapid geo-location movement
7. Activity Footprint & Geolocation
- Travel patterns
- Region-level geo consistency
- Address verification results
How to Generate a Profile Report
From any Profile page:Dashboard → Profiles → Select Profile → Download ReportSupported formats:
- PDF (designed for audits or escalations)
Use Cases
| Team | Reason |
|---|---|
| Fraud & Risk Ops | Evaluate user before case approval |
| Compliance | Support AML assurance and exam findings |
| Customer Support | Escalation for account freeze, chargeback disputes |
| Product Risk | Model updates using behavioural patterns |
| Banking & Credit Ops | Pre-disbursement and collections assessment |
Summary
Profile Report turns the entire customer identity, activity, and risk history into a single artifact, enabling:- Better regulatory readiness
- Faster investigation workflows
- Stronger dispute evidence
- Clear accountability and audit trails

